Terms & Conditions

1.i These terms of sale apply to all goods supplied by Ulterior Furniture

1.ii No contract exists between you and Ulterior Furniture for the sale of any goods until Ulterior Furniture has received and accepted your order. Once Ulterior Furniture does so, there is a binding legal contract between us. An acknowledgement of your order will be sent to you via e-mail after your payment is taken. It is at this point that a binding legal contract is created and any contract is subject to these Terms and Conditions.

1.iii The contract is subject to your right of cancellation (see below).

1.iv Ulterior Furniture may change these terms of sale without notice to you in relation to future sales.

i.v Ulterior Furniture gives no assurance as to the mutual compatibility of components sold on any single invoice. It is the responsibility of the buyer to ensure that the goods purchased are suitable for the purpose intended. This does not affect your statutory rights.

1.vi These terms and conditions are subject only to UK law.

1.vii Product images are for illustrative purposes only and may differ from the actual product.

Delivery Requirements

2.i The description and price of the goods you order will be as shown on the Ulterior Furniture website at the time you place your order.

2.ii The goods are subject to availability. If on receipt of your order the goods you have ordered are not available in stock, Ulterior Furniture will inform you as soon as possible and refund you for any sum that has been paid by you or debited from your credit card for the goods.

2.iii Every effort is made to ensure that prices shown on Ulterior Furniture website are accurate at the time you place your order. If an error is found, Ulterior Furniture will inform you as soon as possible and offer you the option of reconfirming your order at the correct price, or cancelling your order. If Ulterior Furniture does not receive an order confirmation within 7 days of informing you of the error, the order will be cancelled automatically. If you cancel the order, or if the order is cancelled automatically due to the expiry of the 7 day period, Ulterior Furniture will refund you for any sum that has been debited from your credit card for the goods.

2.iv In addition to the price, you may be required to pay a delivery charge for the goods. Shipping Charges

Making A Purchase

3.i Payment for the goods and delivery charges can be made by any method shown on Ulterior Furniture website at the time you place your order. Payment shall be due before the delivery date and time for payment shall be a fundamental term of this agreement, breach of which shall entitle Ulterior Furniture to terminate the contract immediately.

3.ii There will be no delivery until cleared funds are received.

3.iii Credit notes must be used within six months of the date they are issued. Any credit notes over six months old are invalid and will be removed from the customer's account.

Delivery

4.i The goods you order will be delivered to the address you give when you place your order, these are restricted to addresses with a valid postcode within the United Kingdom.

4.ii Orders placed before 4.00 pm on a working day will be processed that day and will be delivered as per the requested delivery option provided no additional security checks are required and all stock items are available. (A working day is any day other than weekends and bank or other public holidays.)

4.iii If you fail to take delivery because you have cancelled your contract under the Distance Selling Regulations then Ulterior Furniture shall refund you within 30 days for any sum that has been paid by you or debited from your credit card for the goods. On exercising your right to cancel you shall be required to return the goods to Ulterior Furniture with the costs being borne by you. Should you fail to return the goods, Ulterior Furniture reserves the right to deduct any direct costs incurred by Ulterior Furniture in retrieving the goods as a result of such failure.

4.iv Should you require the goods to be redirected to another address after the goods have been dispatched you may be required to pay an additional postage charge.

4.v Every effort will be made to deliver the goods on the day specified at the time of order. However, Ulterior Furniture will not be liable for any loss or damage suffered by you through reasonable or unavoidable delay in delivery. In this case, Ulterior Furniture will inform you as soon as possible.

4.vi Upon receipt of your order you will be asked to sign for the goods received in good condition. If the package does not appear to be in good condition then please refuse the delivery. If you are unable to check the contents of your delivery at the point of delivery then please sign for the parcel as 'UNCHECKED'. This does not affect your rights as a consumer but may assist Ulterior Furniture in pursuing a future claim against our courier company.

4.vii Whilst every effort shall be made to keep any delivery date, time of delivery shall not be of the essence. Ulterior Furniture shall not be liable for any consequential loss incurred by the buyer or any other person or company arising directly or indirectly out of any failure to meet any estimated delivery date.

4.viii Delivery charges are calculated by value & or weight. There will also be additional delivery charges for offshore destinations such as Orkney & Scilly Isles (Please review delivery table for all Postcodes affected).

Risk/Title

The goods are at your risk from the time of delivery. Thank you for ordering from Ulterior Furniture. Any comments or recommendations regarding our service would be appreciated. Please email info@ulterior-furniture.co.uk with your feedback.

Your right of cancellation

6.i You have the right to cancel the contract at any time up to the end of 7 working days after you receive the goods (A working day is any day other than weekends and bank or other public holidays.) (see below).

6.ii To exercise your right of cancellation, you must give written notice to Ulterior Furniture by hand, post or via email, giving details of the goods ordered and (where appropriate) their delivery. Notification by phone is not sufficient.

6.iii Except in the case of faulty or misdescribed goods, if you exercise your right of cancellation after the goods have been delivered to you, you will be responsible for returning the goods to Ulterior Furniture at your own cost. The goods must be returned to the address shown within the RMA section of the website. You must take reasonable care to ensure the goods are not damaged in the meantime or in transit. In the case of faulty or misdescribed goods we shall, after receiving notification, either collect the goods from you or ask you to return the goods yourself and refund you the reasonable postage costs.

6.iv Once you have notified Ulterior Furniture that you are cancelling the contract, Ulterior Furniture will refund you within 30 days for any sum that has been paid by you or debited from your credit card for the goods.

6.v Except in the case of faulty or misdescribed goods, if you do not return the goods as required, Ulterior Furniture may charge you a sum not exceeding the direct costs of recovering the goods.

Warranty

7.i All goods supplied by Ulterior Furniture are warranted free from defects for 12 months from the date of supply (unless otherwise stated). This warranty does not affect your statutory rights as a consumer.

7.ii This warranty does not apply to any defect in the goods arising from fair wear and tear, wilful damage, accident, negligence by you or any third party, use otherwise than as recommended by Ulterior Furniture or manufacturer, failure to follow Ulterior Furniture or manufacturer's instructions, or any alteration or repair carried out without Ulterior Furniture approval.

7.iii If the goods supplied to you are damaged or any item missing/incomplete on delivery, we request you notify Ulterior Furniture within 48 hours. This does not affect your statutory rights.

7.iv If the goods supplied to you develop a defect while under warranty or you have any other complaint about the goods, you should notify Ulterior Furniture as soon as possible.

7.v If a product that was faulty at the time of sale is returned to the retailer, the buyer is legally entitled to: A full Refund, If this is within a reasonable time of the sale, After a reasonable time a replacement product or partial refund (to the value of the replacement) will be offered.

7.vi It is the responsibility of the buyer to return the goods to/from Ulterior Furniture premises.

7.vii Items purchased from Clearance or sold at a special price as end of line or for other reasons that prevent them from being sold as new are sold with a 30 day warranty only. These items may be second user, refurbished or discontinued stock. Packaging, if supplied, may not be in new condition. All items are tested working.

Limitation of Liability

8.i Subject to 8.2 below, as you are a consumer Ulterior Furniture shall not be liable to you for any loss or damage in circumstances where:

8.i.a there is no breach of a legal duty owed to you by Ulterior Furniture or by its employees or agents;

8.i.b such loss or damage is not a reasonably foreseeable result of any such breach;

8.i.c any increase in loss or damage resulting from breach by you of any term of this contract.

8.ii Nothing in these conditions excludes or limits the liability of Ulterior Furniture for death or personal injury caused by Ulterior Furniture negligence or fraudulent misrepresentation.

Returns Policy

9.i It is the responsibility of the buyer to return and collect goods to / from the Ulterior Furniture premises.

9.ii The goods cannot be returned unless an RMA number has been requested and obtained from Ulterior Furniture and the package clearly marked on the outside with this identification.

9.iii If the returned goods received by Ulterior Furniture are not in a sellable 'as new' condition, then Ulterior Furniture reserves the right to make a charge for downgrading a product to a price that is less than that charged for the goods if sold as new. This charge will vary according to the condition of the returned goods. This does not affect your statutory rights.

9.iv If the buyer properly returns any of the goods in accordance with the Distance Selling Regulations within 7 working days in writing, the buyer shall nonetheless be responsible for the return cost of the goods. This does not affect your statutory rights.

Contacting Us

If there are any questions regarding this privacy policy you may contact us using the information below.

11.i Product images are for illustrative purposes only and may differ from the actual product.

Registered office: Ulterior Furniture 26, Ravendale Street, Scunthorpe, North Lincs, DN15 6NJ, UK

If you have any questions regarding our service, or products, we invite you to call us Monday - Friday, 9am whilst 5:00pm, on 01724 852 777